How to exchange your Gen 1 Prepdeck for the Gen 2 version user guide

 

A few important things for you to know before you get started on your exchange…
  • If you haven’t received your items yet, please wait until you do before starting the exchange.
  • Gen 2 and Gen 1 items are not cross-compatible.
  • There may be a price difference with your exchange.
  • Your return will need to be in transit before the new order ships.
  • Some Gen 2 items are available for pre-order, shipping in early August. Please check our website for specific dates. Your new shipment will ship in line with those dates.

 

To get started with your exchange, go to returns.prepdeck.com and follow the steps below. 
 

1. Choose the item/s you want to exchange (eg. Prepdeck Gen 1).

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2. Choose the reason.

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3. Choose EXCHANGE.

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4. Click on EXPLORE MORE OPTIONS.

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5. Choose the item that will match the exchange (eg. Prepdeck Gen 2).

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6. Continue.

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7. If applicable, do the same process as above for the Plus Upgrade Kit Gen 1.

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8. Provide your card details to pay for the price difference, then COMPLETE.gen2_-_8.png

 

Some Gen 2 items are available for pre-order, shipping in early August. Please check our website for specific dates. Your new shipment will ship in line with those dates.

Have more questions? Submit a Request