What are your shipping and handling procedures?

When you place an order with Prepdeck, you will immediately receive a confirmation email with an estimated ship date. If there are any updates or changes to this ship date or any details concerning your order we will send you an email with further information. 

Typically, orders ship out within 1 - 3 business days of initial order placement. If we are on backorder, our rolling ship date procedure applies. Please click here to read more about what to expect when we're on backorder. 

When your order is ready to ship from our California warehouse, you will receive a shipping confirmation email with a tracking number so you can track your order's progress. Our primary shipping carrier is UPS. Typically it takes 3 - 5 business days to reach your doorstep, depending on where you live. Orders shipping out to California addresses will arrive much quicker than orders shipping out to the east coast!

If at any time you'd like more clarity on the status of your order, please feel free to email our support team at hello@prepdeck.com with you order number and the email address associated with your order.  They would be happy to assist you with an order update!

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