What is your return policy?

Our mission is to bring back the joy of cooking, so it’s our hope that you are entirely satisfied with Prepdeck and its accessories!

We accept returns for purchases made at www.prepdeck.com for a refund within 30 calendar days of receipt of your Prepdeck. 

Shipping costs paid for upgrading to Ground, 2-day or Overnight are non-refundable.

Returns originating from the lower-48 United States will be at no charge. 

Returns originating from Hawaii, Alaska, or the outlying US regions and territories, will incur a modest shipping fee in order to cover the additional costs associated with shipping to and from these locations. This cost will be shared with you and deducted from your final refund. 

Our helpful support team will generate a return label and email it to you at your request. 

Refunds are processed within 7 business days of receipt of your items back to our fulfillment center. Refunds take 3-5 days depending on your bank, but you will receive a notification from us once your refund has been processed. 

Please note we do not offer partial returns of items in bundles such as the Prepdeck+ Upgrade. 

Items noted as final sale are not returnable or refundable under any circumstances. 

To request a return, please contact us here.

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