For your peace of mind, Prepdeck purchases are guaranteed against manufacturing defects for a period of 1 year from the date of purchase. If a manufacturing defect is found, we will be happy to repair or replace the defective part, including all delivery charges.
A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at time of receipt.
Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:
- Accidental damage
- Acceptable (normal) wear and tear
- Damage caused by abuse or negligence
- Staining caused by strongly colored foods/spices
- Melting caused by overheating
- Scoring of boards
We do not guarantee products which:
- Have not been used or maintained in accordance with the Care Instructions
- Any product which has been modified or repaired by anyone other than Prepdeck
- Were purchased as pre-owned, refurbished or sold as seen
- Were purchased via an unauthorized reseller