What is the warranty?

For your peace of mind, Prepdeck purchases are guaranteed against manufacturing defects for a period of 1 year from the date of purchase. If a manufacturing defect is found, we will be happy to repair or replace the defective part, including all delivery charges.

A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at time of receipt.

Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:

  • Accidental damage
  • Acceptable (normal) wear and tear
  • Damage caused by abuse or negligence
  • Staining caused by strongly colored foods/spices
  • Melting caused by overheating
  • Scoring of boards

We do not guarantee products which:

  • Have not been used or maintained in accordance with the Care Instructions
  • Any product which has been modified or repaired by anyone other than Prepdeck
  • Were purchased as pre-owned, refurbished or sold as seen
  • Were purchased via an unauthorized reseller
Have more questions? Submit a Request